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NI14 Stats

 
Date:
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How did the enquiry originate?
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what service area was the call about?
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Was the enquiry an avoidable contact?
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Please state why the contact was avoidable
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Examples of avoidable contact include customers who contact us because they dodn’t understand a letter we wrote to them or they had to call several different departments with the same information, also chasing progress because we hadn’t explained how long something would take or the way in which it would happen, or maybe they just weren’t kept informed.

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